Cross Connection Control Program

In March 2021, Raleigh Water will be sending a Reminder Letter to water customers whose backflow is due to be tested in April, May, and July (Irrigation Customers). To generate these Reminder Letters, our third-party contractor, BSI, had to complete an entire system restart. This restart currently portrays our online system as 100% compliant. If a containment backflow does not have a current backflow report on file, it is still considered a non-compliant assembly that requires a passing operational test report to be submitted online. A report is considered current if the operational test was completed less than one year prior to the test due date. To confirm your backflow test report(s) has been submitted, you may use the Customer Confirmation Number (CCN) located in the top right corner of your Reminder Letter to view your account online or contact BSI Online or by phone at 888-966-6050; or Raleigh Water and at 919-996-2747.

The Cross Connection Program is responsible for ensuring potable water provided by the City remains safe throughout the water distribution system and is protected from “backflow events.” (an undesirable reversal of potentially contaminated water from a customer to the City’s system.)

This protection is achieved through the installation of backflow devices or assemblies after each metered service or the right-of-way for dedicated fire service lines. For most residential customers, backflow protection is provided by a dual check device in the meter box. For other services with higher risk, testable backflow assemblies are installed and required by Raleigh City Code to be tested by a Certified Tester. The results of the test are submitted to our web based system, BSI (Backflow Solutions Inc).

Failing to adequately prevent or control backflow events could have significant negative health and economic impacts, as evidenced by the Corpus Christi, TX incident in December 2016.




Lead Department:
Service Categories:
Office of the Fire Marshal