Report a Missed Collection

For garbage, recycling or yard waste

We're sorry we've missed your garbage, recycling, or yard waste collection. We're happy to come back for it. Please report your missed collection one of two ways. 

How to report a missed collection

  • Use our online form that's available 24/7. Access online form
  • Call the Customer Support Center at 919-996-3245 on Mon.- Fri. between 8:30 a.m. - 5 p.m.

Response time

Once you report a missed collection, please give us two business days to return for your item(s). Be sure to leave uncollected material at the curb. Carts should be left at the curb from 6 a.m. - 5 p.m. 

Requests received after 2 p.m. will be processed the next business day.

More Information

Please visit the Solid Waste Services Department general information page to learn more about collection days, holidays, recycling schedules, and how to dispose of your waste properly.



Web self-service:
Online Services

Other methods:


Lead Department:
Solid Waste Services
Service Categories:
RecyclingGarbageYard Waste