Water COVID-19 Information

Water and Sewer Bill Assistance:

Financial assistance for water bills is available through City and County programs: Utility Customer Assistance Programs

You can also learn more about these programs or email for more information: Utility Bill Help.

COVID-19: Water COVID-19 Info | Citywide COVID-19

Raleigh Water took action on March 12, 2020 by suspending water service disconnects due to non-payment, waiving late payment fees, and reconnecting accounts previously disconnected. 

Disconnections Continued

Disconnections for non-payment started again on February 22, 2021. 

Payment Plans and Financial Aid

 Customers struggling to pay their utility bill in full are urged to request a payment plan.

Raleigh Water remains committed to providing vital water and sewer services to our customers during this event.



Customer Care & Billing
Web Self Service
Phone: 919-996-3245
Payments: 888-905-3169